Chain Reaction Cycles was established in 1985 and has grown from a small family-owned bike shop to the world’s biggest online store. We love 'all things bikes' and we’re dedicated to keeping the following 5 core values:
• To sell at the best possible price
• To only sell quality products
• To be honest about stock when we have products in stock and when we don’t
• To always be there when you need us
• To endeavor to always dispatch goods the same day you order them

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 23/11/2011
  1 out of 5

  I bought this bike for my son, and needed a replacement rear wheel due to the bearings being faulty. I contacted them on June 28th 2011, and have today (23 November) received the replacement part - that's very nearly 5 months! I chased them twice during this period. Also, I was disappointed that the replacement part they sent was less than adequate. It is just the wheel, no tape to protect the inner-tube from the spokes, no freewheel. I'm going to have to buy these parts and fit them to this wheel - it would have been nice for them to send a fully built-up wheel that I could just put on the bike, like the one I sent back to them as faulty

• 15/08/2011
  5 out of 5

  I've been using CRC for a few years now, initially while living in another EU country and now in the UK. The delivery times were always as stated on the website and the goods arrived intact and well packaged. Never had a problem with them and I was particularly happy that I had bought from them when a part of a certain product turned out faulty and their customer service responded promptly with a satisfactory solution...