Chain Reaction Cycles was established in 1985 and has grown from a small family-owned bike shop to the world’s biggest online store. We love 'all things bikes' and we’re dedicated to keeping the following 5 core values:
• To sell at the best possible price
• To only sell quality products
• To be honest about stock when we have products in stock and when we don’t
• To always be there when you need us
• To endeavor to always dispatch goods the same day you order them

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 17/01/2012
  4 out of 5

  Chainreactioncycles messed up and said that the bag I ordered was out of stock and they were going to cancel my order. I therefore ordered a new ( more expensive) bag from another place.
  Unfortunately Chainreaction sent a mail confirming that my order was dispatched only a few hours after I ordered the new one (apparently they found the bag).
  I had contact with customer service repeatedly in order to sort out my order and return. They always returned my mails within a couple of business hours and was helpful with the free return of the bag I didn't want anymore. Have not received my money yet but I don't think the bag is still on its way back.
  
  

• 21/06/2011
  1 out of 5

  As the title suggests, I bought a MET helmet from 2010 at a decent price. The one I got was promptly delivered, lacked a good packaging and was manufactured at the beginning of 2009. Customer service insists that it is a 2010er product after all. Given that helmets should be exchanged after a couple of years wearing, a year less might be considered as relevant. My bad that return shipping to UK/Ireland has to be paid by me. The usual german procedure is to have it paid by the seller. Will not buy..