Chain Reaction Cycles was established in 1985 and has grown from a small family-owned bike shop to the world’s biggest online store. We love 'all things bikes' and we’re dedicated to keeping the following 5 core values:
• To sell at the best possible price
• To only sell quality products
• To be honest about stock when we have products in stock and when we don’t
• To always be there when you need us
• To endeavor to always dispatch goods the same day you order them

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 20/01/2012
  1 out of 5

  I Placed an order for a pair of Brooks Beast which where displayed under a wide fit heading. When the confirmation came through it did not display any indication of wide fit so I immediately sent a enquiry through to customer service asking them to hold the order until they confirm that the order was for a wide fit. No response. Some 10hrs latter I received an email confirming dispatch and still no response to my email. Some 24hrs later I recieved an email telling me I had misread thier site and a link to a completely different page. I again sent another email seeking their assistance and no response. I have no progressed with paypal to reverse my payment.
  
  It is one of the worst customer service experiences I have had with an online retailer and will not be purchasing anything further with CRC

• 20/05/2011
  5 out of 5

  I placed the order late on Thursday night and the pedals arrived on Saturday morning. These pedals are an absolute bargain at this price. I have bought a number of items from this company now and I cannot fault the value for money and quality of service it provides. I would not hesitate to recommend Chain reaction Cycles to anyone...