Chain Reaction Cycles was established in 1985 and has grown from a small family-owned bike shop to the world’s biggest online store. We love 'all things bikes' and we’re dedicated to keeping the following 5 core values:
• To sell at the best possible price
• To only sell quality products
• To be honest about stock when we have products in stock and when we don’t
• To always be there when you need us
• To endeavor to always dispatch goods the same day you order them

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 23/11/2011
  1 out of 5

  I bought this bike for my son, and needed a replacement rear wheel due to the bearings being faulty. I contacted them on June 28th 2011, and have today (23 November) received the replacement part - that's very nearly 5 months! I chased them twice during this period. Also, I was disappointed that the replacement part they sent was less than adequate. It is just the wheel, no tape to protect the inner-tube from the spokes, no freewheel. I'm going to have to buy these parts and fit them to this wheel - it would have been nice for them to send a fully built-up wheel that I could just put on the bike, like the one I sent back to them as faulty

• 21/12/2011
  1 out of 5

  Ordered this item as a Christmas present and paid the additional money for next day courier delivery. One week later - THEY HAVE NOT EVEN PROCESSED MY ORDER! Have cancelled and will never use them again. As this was a specialist item I now cannot get from anywhere else in time for Christmas. Their excuse was that they have been very busy with Christmas orders. Obviously they do not have the structures in place to cope with an online presence - will stick to Wiggle or Rutland Cycling in future..