Chain Reaction Cycles was established in 1985 and has grown from a small family-owned bike shop to the world’s biggest online store. We love 'all things bikes' and we’re dedicated to keeping the following 5 core values:
• To sell at the best possible price
• To only sell quality products
• To be honest about stock when we have products in stock and when we don’t
• To always be there when you need us
• To endeavor to always dispatch goods the same day you order them

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 10/11/2011
  1 out of 5

  I will never use chain reaction cycles ever again!!!!
  
  I am currently still waiting to receive my products. I ordered only a pair of sunglasses, a light and a bottle cage 17 days ago and have yet to receive them here in Sydney Australia. It clearly states on their website that they have next day dispatch (it took 2 days just to dispatch my package) and also says that goof by royal mail international it will take between 5-8 days!
  I have emailed them numerous times, with a rather rude and not helpful reply from a "Phillip" at customer service saying pretty much "too bad..... There can be delays.... U may have to wait up to 3 more weeks for it, sorry. Can't Do anything for you cos we can't track it. Keep checking with your local postoffice", which made me more incensed- am I meant to go visit my local postoffice everyday????
  
  This is the first time I have used them and it's absolutely hopeless. I will never use them again.
  I received much better service and 100 times faster delivery on Evanscycles.com
  
  Never again CRC

• 08/08/2011
  5 out of 5

  I ordered a kids bike helmet from them on Friday evening and it arrived in Melbourne, Australia via DHL on Monday morning. Faster than ordering locally...