Chain Reaction Cycles was established in 1985 and has grown from a small family-owned bike shop to the world’s biggest online store. We love 'all things bikes' and we’re dedicated to keeping the following 5 core values:
• To sell at the best possible price
• To only sell quality products
• To be honest about stock when we have products in stock and when we don’t
• To always be there when you need us
• To endeavor to always dispatch goods the same day you order them

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 20/01/2012
  1 out of 5

  I Placed an order for a pair of Brooks Beast which where displayed under a wide fit heading. When the confirmation came through it did not display any indication of wide fit so I immediately sent a enquiry through to customer service asking them to hold the order until they confirm that the order was for a wide fit. No response. Some 10hrs latter I received an email confirming dispatch and still no response to my email. Some 24hrs later I recieved an email telling me I had misread thier site and a link to a completely different page. I again sent another email seeking their assistance and no response. I have no progressed with paypal to reverse my payment.
  
  It is one of the worst customer service experiences I have had with an online retailer and will not be purchasing anything further with CRC

• 19/01/2012
  1 out of 5

  Placed an order for a Camelbak M.U.L.E NV (on 13/12/11) purely becuase of its sale price. My order status was changed the next day to dispatched but noticed the shipping date was over 2 weeks later on the 27/12/11 (same day shipping, I don't think so).
  
  I am from Australia and expected it to take some time for delivery but it has been over a month since it was shipped and still no item. I did get in contact with CRC through email and they offered to send a replacement but not with trackable postage. I reluctantly agreed but was told the next day that the item is out of stock (Don't offer what you don't have). I am now waiting for my refund (Complete waste of time).
  
  The time taken to reply by the CRC staff was ok but processing time was terrible and offering the replacement before checking stock was stupid. If you are buying from outside the U.K use trackable postage only and expect very long wait.
  
  I did ask them to chase up Royal mail for a 13 digit universal tracking number which all mail have (even non trackable mail) but got no reply. I am wondering if they actually did send the item at all, if so, why are they not putting more effort into finding the parcel.
  
  I will not be shopping with them again and warn others to proceed with caution.