Chain Reaction Cycles was established in 1985 and has grown from a small family-owned bike shop to the world’s biggest online store. We love 'all things bikes' and we’re dedicated to keeping the following 5 core values:
• To sell at the best possible price
• To only sell quality products
• To be honest about stock when we have products in stock and when we don’t
• To always be there when you need us
• To endeavor to always dispatch goods the same day you order them

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 17/01/2012
  4 out of 5

  Chainreactioncycles messed up and said that the bag I ordered was out of stock and they were going to cancel my order. I therefore ordered a new ( more expensive) bag from another place.
  Unfortunately Chainreaction sent a mail confirming that my order was dispatched only a few hours after I ordered the new one (apparently they found the bag).
  I had contact with customer service repeatedly in order to sort out my order and return. They always returned my mails within a couple of business hours and was helpful with the free return of the bag I didn't want anymore. Have not received my money yet but I don't think the bag is still on its way back.
  
  

• 17/11/2011
  1 out of 5

  Thoroughly useless!
  
  First bought a lad of kit for the bike and three days after accepting the order i get an email saying the tyres i had ordered were out of stock (still states in stock on website) have a refund for the tyres and a five pound evoucher.
  
  Promptly ordered a seperate pair of tyres four days and no dispatch then no email but the order online changes to out of stock, although the plain blacks are available. So email customer services to change order to plain black, email back stating this has been done and will be dispatched promptly, two days later a further email saying there are none in stock, whilst site states all in stock. have another evoucher.... like that is ever going to get used! so almost two weeks and still no further on, plain useless.
  
  Stock management is clearly a joke, neither site nor customer services have a clue on their stock list! I would not use them if they paid me