Chain Reaction Cycles was established in 1985 and has grown from a small family-owned bike shop to the world’s biggest online store. We love 'all things bikes' and we’re dedicated to keeping the following 5 core values:
• To sell at the best possible price
• To only sell quality products
• To be honest about stock when we have products in stock and when we don’t
• To always be there when you need us
• To endeavor to always dispatch goods the same day you order them

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 17/01/2012
  4 out of 5

  Chainreactioncycles messed up and said that the bag I ordered was out of stock and they were going to cancel my order. I therefore ordered a new ( more expensive) bag from another place.
  Unfortunately Chainreaction sent a mail confirming that my order was dispatched only a few hours after I ordered the new one (apparently they found the bag).
  I had contact with customer service repeatedly in order to sort out my order and return. They always returned my mails within a couple of business hours and was helpful with the free return of the bag I didn't want anymore. Have not received my money yet but I don't think the bag is still on its way back.
  
  

• 22/01/2012
  1 out of 5

  I order items and two weeks later they still had not been dispatched. The site says they dispatch the next day but this is just not true. I emailed to ask if there was a problem and I was told there were no problems, the next email apparently my order had been lost. The next email they said that one of the items was no longer available, the item was the reason I made a purchase them, it was a good price. Three weeks later still no order or refun