Chain Reaction Cycles was established in 1985 and has grown from a small family-owned bike shop to the world’s biggest online store. We love 'all things bikes' and we’re dedicated to keeping the following 5 core values:
• To sell at the best possible price
• To only sell quality products
• To be honest about stock when we have products in stock and when we don’t
• To always be there when you need us
• To endeavor to always dispatch goods the same day you order them

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 06/01/2012
  1 out of 5

  Their website is like a lolly shop: full of enticing goodies that you just have to have. So you order or enquire and a week later they reply. You clarify info about an item and another week later they reply. You order and the stuff arrives 2-3 weeks later, minus an item that is on backorder.
  You don't realise you have to reorder it and they cancel the order. A month later, you enquire as to where the missing item is and a week later, they tell you they have cancelled it and you need to reorder it. You go online and the item has gone up in price by $20, and they will not sell it to you at the original price you paid. I leave it up to you to decide whether this company is worth bothering with. Next time, I will avoid this mob. All sizzle and no sausage.

• 20/01/2012
  1 out of 5

  I Placed an order for a pair of Brooks Beast which where displayed under a wide fit heading. When the confirmation came through it did not display any indication of wide fit so I immediately sent a enquiry through to customer service asking them to hold the order until they confirm that the order was for a wide fit. No response. Some 10hrs latter I received an email confirming dispatch and still no response to my email. Some 24hrs later I recieved an email telling me I had misread thier site and a link to a completely different page. I again sent another email seeking their assistance and no response. I have no progressed with paypal to reverse my payment.
  
  It is one of the worst customer service experiences I have had with an online retailer and will not be purchasing anything further with CRC