Chain Reaction Cycles was established in 1985 and has grown from a small family-owned bike shop to the world’s biggest online store. We love 'all things bikes' and we’re dedicated to keeping the following 5 core values:
• To sell at the best possible price
• To only sell quality products
• To be honest about stock when we have products in stock and when we don’t
• To always be there when you need us
• To endeavor to always dispatch goods the same day you order them

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 23/09/2011
  5 out of 5

  I recently bought a race face stem and handlebars from CRC and they arrived two days later. On receiving the goods I quickly realised I had bought the wrong sized stem and looked into getting it sent back for a refund. After going on the FAQ section I found out their procedure printed the returns slip and posted back. 2 days later I received confirmation of receipt from CRC and the refund was made and showing in my account same day.
  
  Immediately after receiving the stem I ordered a replacement and it turned up in quick time soon after. I am constantly browsing for new parts and would continually buy from CRC after this experience

• 21/12/2011
  1 out of 5

  Ordered this item as a Christmas present and paid the additional money for next day courier delivery. One week later - THEY HAVE NOT EVEN PROCESSED MY ORDER! Have cancelled and will never use them again. As this was a specialist item I now cannot get from anywhere else in time for Christmas. Their excuse was that they have been very busy with Christmas orders. Obviously they do not have the structures in place to cope with an online presence - will stick to Wiggle or Rutland Cycling in future..