Chain Reaction Cycles was established in 1985 and has grown from a small family-owned bike shop to the world’s biggest online store. We love 'all things bikes' and we’re dedicated to keeping the following 5 core values:
• To sell at the best possible price
• To only sell quality products
• To be honest about stock when we have products in stock and when we don’t
• To always be there when you need us
• To endeavor to always dispatch goods the same day you order them

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 10/11/2011
  1 out of 5

  I will never use chain reaction cycles ever again!!!!
  
  I am currently still waiting to receive my products. I ordered only a pair of sunglasses, a light and a bottle cage 17 days ago and have yet to receive them here in Sydney Australia. It clearly states on their website that they have next day dispatch (it took 2 days just to dispatch my package) and also says that goof by royal mail international it will take between 5-8 days!
  I have emailed them numerous times, with a rather rude and not helpful reply from a "Phillip" at customer service saying pretty much "too bad..... There can be delays.... U may have to wait up to 3 more weeks for it, sorry. Can't Do anything for you cos we can't track it. Keep checking with your local postoffice", which made me more incensed- am I meant to go visit my local postoffice everyday????
  
  This is the first time I have used them and it's absolutely hopeless. I will never use them again.
  I received much better service and 100 times faster delivery on Evanscycles.com
  
  Never again CRC

• 03/06/2011
  5 out of 5

  Chain Reaction is one of the biggest online bike shops and considering that their stock turnover must be phenomenal, their service is always very efficient. I've been using Chain Reaction for about ten years now, all of my orders (hundreds over the years - everything from grease to bike frames) have arrived quickly, well packed and correct. When I had to return a seatpost that was slightly too short for a new frame (my error) the exchange was dealt with impressively quickly and without fuss. I've..